1. Acceptance and Capacity

These Terms of Service ("Terms") govern access to and use of the cepaos platform ("the Platform"), operated by cepaos LLC, a limited liability company incorporated in the State of Wyoming, United States ("cepaos", "we").

By checking the acceptance box during registration and/or by effectively using the Platform, the user ("User", "you") accepts these Terms in their entirety. If the User acts on behalf of a legal entity (winery, cooperative, or other entity), they represent that they have sufficient authority to bind such entity contractually. The Platform is intended exclusively for commercial operations (B2B). The User expressly declares that they contract in a business capacity and not as a consumer.

cepaos will record the date, time, IP address, and version of these Terms accepted by the User as evidence of acceptance.

2. Description of the Service

cepaos is a SaaS (Software as a Service) platform for winery management that offers:

• Winery and vineyard operations management
• Traceability aligned with INV (Instituto Nacional de Vitivinicultura) requirements in effect as of the date of these Terms
• Inventory, batch, and production process management
• Integration with payment processors for billing and collections
• Operational reports and analytics

The Platform operates under a multi-tenant model: each organisation ("Organisation") accesses only its own data within a shared and secure environment. cepaos is not a system certified by the INV, is not authorised to officially submit sworn declarations to that body, and does not replace the advice of qualified professionals (agronomists, oenologists, accountants, lawyers). The Platform facilitates the preparation of information for declarations before the INV; the submission, accuracy, and timely compliance of such declarations is the exclusive responsibility of the User.

cepaos does not validate or verify whether the User's productive activity takes place in areas subject to special legal restrictions (including glacier zones, periglacial areas, protected water basins, nature reserves, or areas with restrictions on the use of agrochemicals under applicable provincial or national legislation). Compliance with all applicable environmental, phytosanitary, water, and land-use regulations is the exclusive responsibility of the User.

3. Registration and Accounts

3.1 Requirements

• The User must have legal capacity to contract on behalf of their Organisation.
• Each Organisation must designate at least one responsible administrator.
• Registration information must be truthful, complete, and up-to-date.

3.2 Credentials

• The User is responsible for maintaining the confidentiality of their access credentials.
• All activity performed under their account is deemed to have been performed by the User.
• The User must immediately report any unauthorised use of their account to soporte@cepaos.com.

3.3 Organisations

• Each Organisation is an independent entity within the Platform.
• The Organisation's administrator manages member permissions.
• cepaos is not responsible for the internal permission management of each Organisation.

4. Data Ownership

4.1 User Data

Data entered by the User and their Organisation ("User Data") is the exclusive property of the corresponding Organisation. cepaos does not acquire any proprietary rights over such data.

4.2 Licence of Use

The User grants cepaos a limited, non-exclusive, and revocable licence to process User Data solely for the purpose of providing the Service, including the right to sublicence such processing to the sub-processors necessary for the provision of the Service (as detailed in the Privacy Policy).

4.3 Portability

The User may export their data at any time in a standard format (CSV, JSON) directly from the Platform. For requests for specific formats or technical assistance with export, cepaos will respond within 10 business days of receipt.

4.4 Deletion

After account cancellation, data will be retained for a period of 30 days as a security backup, after which it will be permanently deleted, except where legally required to be retained (billing records: 10 years; security logs: 12 months).

5. Payments and Billing

5.1 Reference Prices and Currency

The prices of cepaos plans are set in United States dollars (USD) as the reference currency. The effective charge is made in the local currency at the prevailing exchange rate at the time of processing by the payment processor (dLocalGo).

5.2 Price Adjustments

Reference prices in USD may be adjusted periodically. Any change to the reference price will be notified with at least 60 days' notice by email. The User may cancel without penalty if they do not accept the new reference price.

5.3 Changes to the USD Reference Price

• Changes to the USD reference prices will be notified with at least 60 days' notice by email.
• The User may cancel without penalty if they do not accept the new reference price, in accordance with the procedure in Section 11.
• Billing is monthly unless otherwise indicated in the contracted plan.

5.4 Payment Methods

Payments are processed by dLocalGo. cepaos does not store complete credit card data or bank credentials. In the event of any change of payment processor, cepaos will notify the User with at least 30 days' notice.

5.5 Late Payment and Default

• Failure to pay within 10 calendar days of the due date may result in suspension of access to the Service.
• cepaos will notify the User by email with at least 48 hours' notice before any suspension.
• During the suspension period and until final cancellation (Section 10.2), the User retains read-only access to enable data export.
• Service will be automatically reactivated once payment is regularised.

5.6 Refunds

• No partial refunds are provided for unused periods.
• In the case of duplicate billing or erroneous charges, cepaos will process a refund within 15 business days of verifying the error.

6. Acceptable Use

The User agrees to:

• Use the Platform in accordance with applicable law.
• Not attempt to access data from other Organisations.
• Not reverse-engineer, decompile, or attempt to extract the source code.
• Not use the Platform to store or transmit illegal content or to manipulate INV traceability records.
• Not intentionally overload the service infrastructure through unauthorised automated loading.
• Not resell, sublease, or share access with third parties ("Service Bureau" mode).

Breach of these obligations may result in immediate suspension or cancellation of the account. See the Acceptable Use Policy for further details.

7. Service Availability

7.1 SLA

cepaos will use commercially reasonable efforts to maintain monthly availability of 99.5%, excluding:

• Scheduled maintenance (notified with at least 48 hours' notice).
• Interruptions due to force majeure.
• Problems with third-party services (infrastructure providers, payment processors, government agencies).

In the event of a monthly SLA breach, the User may request a service credit equivalent to the proportional percentage of the affected period, up to a maximum of 15% of the monthly fee. The credit must be requested within 15 calendar days of the incident to soporte@cepaos.com and will be applied to the next billing cycle. The credit constitutes the sole remedy for service unavailability.

7.2 Support

• Email support: soporte@cepaos.com
• Business hours: Monday to Friday, 9:00 AM to 6:00 PM (Argentina time, GMT-3).
• Target response time: 24 business hours.

8. Intellectual Property

8.1 cepaos Property

The Platform, its source code, design, brand, logos, and documentation are the exclusive property of cepaos LLC and are protected by applicable intellectual property laws and international treaties.

8.2 User Property

cepaos does not claim intellectual property rights over data, reports, or content generated by the User within the Platform.

8.3 Feedback

If the User submits suggestions, ideas, bug reports, or other feedback about the Platform, cepaos may use them freely to improve the Service without obligation of compensation or attribution. The User grants cepaos an irrevocable, perpetual, royalty-free licence over such feedback.

9. Limitation of Liability

9.0 Service "As Is"

The Platform is provided "as is" and "as available". To the maximum extent permitted by applicable law, cepaos disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of information, or absence of errors. The User assumes the risks inherent in the use of software systems in production environments.

9.1 Scope

To the maximum extent permitted by law:

• cepaos shall not be liable for indirect, incidental, special, consequential, or punitive damages.
• The total liability of cepaos shall not exceed the amount paid by the User during the twelve (12) calendar months immediately preceding the event giving rise to the claim, or, failing that, an amount equivalent to one (1) month's subscription to the current plan.
• cepaos provides traceability features aligned with INV requirements in effect as of the date of these Terms, but does not guarantee they cover all specific regulatory obligations of each User or future regulatory changes.

9.2 Exclusions

cepaos is not liable for:

• Data loss caused by User actions.
• Interruptions in third-party services (infrastructure providers, payment processors, or government agencies).
• Damages arising from unauthorised use of User credentials.
• Business or operational decisions made based on information from the Platform.
• Fines, penalties, or non-compliance with the INV, ARCA/AFIP, or other regulatory bodies.

10. Cancellation and Termination

10.1 By the User

• The User may cancel their subscription at any time from their account settings.
• Cancellation takes effect at the end of the current billing period.
• After cancellation, the User retains read-only access for 30 days, during which they may export their data pursuant to Section 4.3.

10.2 By cepaos

cepaos may suspend or cancel an account in the event of:

• Breach of these Terms.
• Non-payment for more than 30 days.
• Fraudulent or illegal activity.
• Court order or request from a competent authority.

10.3 Effect of Termination

Following termination, cepaos will proceed in accordance with Section 4.4 (Data Deletion).

11. Changes to the Terms

• cepaos may modify these Terms at any time.
• Changes will be notified with at least 30 days' notice by email and/or notice on the Platform.
• Changes affecting prices, limitation of liability, or fundamental User rights will be notified with no less than 60 days' notice and will require express acceptance to continue the subscription.
• Continued use of the Platform after the notification period constitutes acceptance of the new Terms for non-material changes.
• If the User does not accept the changes, they may cancel their account without penalty.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles. Local mandatory law provisions applicable in the User's jurisdiction are not excluded by this clause.

12.1 Dispute Resolution

The parties shall endeavour to resolve any dispute amicably before initiating legal proceedings. If no agreement is reached within 30 calendar days, disputes shall be resolved in courts of competent jurisdiction.

12.2 Regulatory Facilitation — No Approval Guarantee

cepaos facilitates the preparation of information for regulatory compliance but does not guarantee regulatory approval and does not replace the advice of qualified professionals (agronomists, oenologists, accountants, lawyers). Responsibility for the accuracy and timely submission of regulatory filings lies exclusively with the User.

12.3 Billing Currency

Reference prices are in USD. The effective charge is made in the local currency at the prevailing exchange rate applied by the payment processor.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and the Acceptable Use Policy, constitute the entire agreement between the parties.

13.2 Force Majeure

Neither party shall be liable for delays or failures resulting from causes beyond their reasonable control, including -- but not limited to -- natural disasters, pandemics, acts of war, widespread power outages, failures in third-party internet infrastructure, or acts of public authority. The affected party shall notify the other as soon as reasonably possible and take reasonable measures to mitigate the effects. If the situation persists for more than 30 calendar days, either party may terminate the contract without penalty.

13.3 Confidentiality

Each party agrees to maintain in strict confidence the non-public information of the other party received in connection with these Terms ("Confidential Information"), and not to disclose it to third parties without prior written consent, except as required by law. cepaos will treat the User's operational data (harvests, inventories, production processes, commercial data) as Confidential Information. This obligation shall survive for two (2) years from the termination of the contract.

13.4 Promotional Access and Partners

cepaos may grant free or specially conditioned access to design partners, early adopters, or other designated users ("Promotional Access"). The specific conditions of each Promotional Access will be set out in a separate agreement. In the absence of such agreement, Promotional Access may be revoked with 30 days' notice without right to compensation.

13.5 Severability

If any clause of these Terms is declared invalid, the remaining clauses shall remain in full force and effect.

13.6 No Waiver

Failure to exercise a right does not constitute a waiver thereof.

13.7 Assignment

The User may not assign their rights under these Terms without the prior written consent of cepaos. cepaos may assign its rights and obligations in the context of a merger, acquisition, or asset sale, upon notifying the User with at least 30 days' notice. The User may cancel their account without penalty if they find the assignment objectionable.

14. Contact

For enquiries about these Terms:

• Email: legal@cepaos.com
• cepaos LLC — Wyoming, United States